Shipping policy

Shipping Policy

Effective Date: March 18, 2026

1. Overview

At Accessible Home Co, we are committed to delivering your order with care, reliability, and transparency. This Shipping Policy outlines how orders are processed, shipped, and delivered.

2. Shipping Destinations

We currently ship to the following locations:

  • United States, lower 48 plus Washington DC

We are continually expanding our shipping capabilities. Please check back for updates.

3. Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

Domestic Shipping (United States)

  • Standard Shipping:  Free
  • White Glove Delivery on Certain Items: $500
  • Porch Delivery on Certain Items: $250

4. Order Processing

  • Orders are processed within 1–2 business days (Monday through Friday, excluding holidays)
  • Orders placed after cut-off time, 5:00 PM EST will be processed the next business day
  • Orders placed on weekends or holidays will be processed on the following business day

5. Estimated Delivery Times

United States

  • Standard Shipping: 5-7 business days.

6. Shipping Carriers and Tracking

We partner with trusted carriers to ensure reliable delivery.

  • Domestic: USPS, UPS, FedEx

Once your order ships, you will receive an email with:

  • Tracking number
  • Carrier information
  • Link to track your shipment

7. Delivery Issues

7.1 Delayed or Lost Packages

If your order is delayed beyond the estimated timeframe, please contact us and we will assist in tracking your shipment.

If a package is confirmed lost by the carrier, we will offer a replacement or full refund.

7.2 Damaged Packages

If your order arrives damaged:

  • Take photos of the packaging and product
  • Contact us within 2 days of delivery

We will work with you to resolve the issue promptly, including replacement or refund where appropriate.

7.3 Missing Items

If an item is missing from your order:

  • Contact us within 2 days of delivery
  • Provide your order number and details

We will investigate and arrange for replacement or refund as needed.

8. Address Accuracy

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for orders shipped to incorrectly provided addresses
  • If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment

9. Returns and Refunds

For information on returns, exchanges, and refunds, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions regarding your order or shipment, our Customer Care team is here to help:

Accessible Home Co
6650 Rivers Ave. Ste 100, Charleston, SC 29406
Email: support@accessiblehomeco.com
Phone: (803) 618-0995
Hours: Monday to Friday, 8:00 AM to 5:00 PM (EST)

11. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will take effect upon posting to the Website. We encourage you to review this policy periodically.