Shipping Policy
Last Updated: September 2, 2026
1. Overview
At Accessible Home Co, we are committed to delivering your order with care, reliability, and transparency. This Shipping Policy outlines how orders are processed, shipped, and delivered.
2. Shipping Destinations
We currently ship to addresses within the United States, including the lower 48 states and Washington, D.C. Shipping availability may vary by product and destination.
3. Shipping Costs
Shipping costs and available delivery methods vary by product, destination, and the type of delivery service required.
Domestic Shipping (United States)
- Standard parcel shipping may be complimentary on eligible products.
- Large, heavy, oversized, or freight-delivered products may be subject to additional shipping or delivery charges.
- White Glove, room-of-choice, threshold, or other specialized delivery services may be available for certain products and locations for an additional charge.
- Any applicable shipping or delivery charges will be displayed at checkout, stated on the product page, or communicated to you before your order is finalized.
Some products may require a delivery appointment or special handling. Delivery services do not include installation, assembly, plumbing, electrical work, construction, or removal of existing products unless expressly stated as part of the purchased service.
4. Order Processing
- Orders are generally reviewed and processed within 1–2 business days (Monday through Friday, excluding holidays).
- Processing time is separate from shipping or transit time.
- Large, freight-delivered, made-to-order, customized, or special-order products may require additional processing or production time.
- Estimated lead times, when available, will be provided on the product page, during checkout, or communicated to you as part of the order process.
- Orders placed after 5:00 PM ET, on weekends, or on holidays will begin processing on the next business day.
5. Estimated Delivery Times
Delivery times vary depending on the product, destination, inventory availability, carrier, and delivery method.
Delivery times for standard parcel-shipped products vary by product, destination, carrier, and inventory availability.
Any delivery or lead-time estimates provided are estimates only and are not guaranteed. Carrier delays, weather, product availability, manufacturer schedules, and other circumstances outside our control may affect delivery timing.
6. Shipping Carriers and Tracking
We work with trusted parcel and freight carriers to provide reliable delivery.
Once your order ships, you will receive an email with:
- Tracking number
- Carrier information
- Link to track your shipment
7. Delivery Issues
7.1 Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery timeframe, please contact us and we will assist in tracking your shipment.
If a shipment appears to be lost, Accessible Home Co will work with the carrier to investigate its status. If the shipment is confirmed lost, we will work with you to provide an appropriate resolution, which may include replacement of the order or a refund.
7.2 Damaged Shipments
If your shipment arrives damaged:
- Inspect your order as soon as possible after delivery. If there is visible damage to the packaging or product at the time of delivery, note the damage on the carrier's delivery receipt when possible.
- Report damaged, defective, or missing items to us within 48 hours of delivery, whenever reasonably possible, and provide photographs or video of the product, packaging, and shipping label so we can evaluate the issue.
- If damage or a defect is discovered after unpacking, contact us promptly so we can review the circumstances and determine the appropriate resolution.
- For verified damage, defects, or fulfillment errors, Accessible Home Co will work with you to provide an appropriate resolution, which may include repair, replacement, replacement parts, or a refund, depending on the circumstances.
7.3 Missing Items
If an item, component, accessory, or part is missing from your order:
- Contact us within 48 hours of delivery, whenever reasonably possible.
- Provide your order number and details of the missing item.
- Retain the product packaging and shipping materials while we review the issue.
Accessible Home Co will investigate the matter and work with you to provide an appropriate resolution, which may include sending the missing item or part, replacement, or a refund, depending on the circumstances.
8. Address Accuracy
Please ensure your shipping address is accurate at checkout.
- We are not responsible for orders shipped to incorrectly provided addresses
- If a shipment is delayed, redirected, returned, or requires redelivery due to an incorrect or incomplete address provided by the customer, additional shipping or delivery charges may apply.
9. Returns and Refunds
For information on returns, exchanges, and refunds, please refer to our Return & Refund Policy.
10. Contact Us
If you have any questions regarding your order or shipment, our Customer Care team is here to help:
Accessible Home Co
6650 Rivers Ave. Ste 100, Charleston, SC 29406
Email: support@accessiblehomeco.com
Phone: (803) 618-0995
Hours: Monday to Friday, 8:00 AM to 5:00 PM (ET)
11. Changes to This Policy
We may update this Shipping Policy from time to time. Changes will take effect upon posting to the Website. We encourage you to review this policy periodically.