Refund policy

Return & Refund Policy

Effective Date: March 18, 2026

1. Overview

At Accessible Home Co, we are committed to providing thoughtfully curated, high-quality products that support comfort, safety, and independence at home. If something isn’t right, we’re here to help.

This Return & Refund Policy applies to all purchases made through our website: https://accessiblehomeco.com/

2. Contact Us

If you have any questions or would like assistance with a return, please contact our Customer Care team:

  • Email: support@accessiblehomeco.com
  • Phone: (803) 618-0995
  • Address: 6650 Rivers Ave. Ste 100, Charleston, SC 29406
  • Hours: Monday to Friday, 8:00 AM to 5:00 PM (EST)

3. Returns & Eligibility

We accept returns within 14 days of delivery for most items, subject to the conditions below.

3.1 Return Requirements

To be eligible for a return:

  • Items must be unused, undamaged, and in the same condition as received
  • Items must be returned in original packaging, with all tags, accessories, and documentation included
  • A receipt or proof of purchase is required

4. How to Initiate a Return

4.1 Requesting a Return

To begin a return:

  1. Contact us within 14 days of receiving your order
  2. Provide your order number and reason for return

Once approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

4.2 Preparing Your Return

  • Securely package the item in its original packaging
  • Include all accessories, manuals, and included items
  • Attach the provided return label, if applicable

4.3 Shipping Your Return

  • We recommend using a trackable shipping method (UPS, FedEx, DHL, or similar)
  • Returns should be shipped within 7 days of return approval

5. Return Shipping Costs

  • For change-of-mind returns, customers are responsible for return shipping costs
  • For defective, damaged, or incorrect items, Accessible Home Co will cover return shipping

6. Return Scenarios

6.1 Change of Mind

  • Must be requested within 14 days of delivery
  • Items must meet all return eligibility requirements
  • Refunds may be subject to a reasonable restocking fee, if applicable

6.2 Damaged or Defective Items

  • Please contact us within 48 hours of delivery
  • Provide photos or videos of the issue
  • We will offer a replacement or full refund, including return shipping where applicable

6.3 Incorrect Item Received

  • Notify us as soon as possible
  • We will arrange return shipping at no cost and send the correct item promptly

6.4 Item Not Received

  • Contact us if your order does not arrive within the expected timeframe
  • We will investigate with the carrier
  • If confirmed lost, we will issue a replacement or full refund

6.5 Order Cancellations

  • Orders may be canceled for a full refund before shipment
  • If already shipped, please follow the standard return process after delivery

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom or personalized products
  • Gift cards
  • Downloadable or digital products

8. Refunds

8.1 Approval Process

  • Refunds are issued after the returned item is received and inspected
  • You will be notified once your return is approved or declined

8.2 Refund Method & Timing

  • Refunds are issued to the original payment method
  • Please allow up to 14 business days for processing after approval
  • Your financial institution may require additional time to post the refund

8.3 Partial Refunds

Partial refunds may be issued in cases such as:

  • Items returned in used or damaged condition not due to our error
  • Missing parts or packaging
  • Returns received outside the stated return window

9. Exchanges

We gladly replace items that are defective, damaged, or incorrect.

To request an exchange, please contact: support@accessiblehomeco.com

  • For defective or incorrect items, we cover all shipping costs
  • For discretionary exchanges, customers may be responsible for shipping costs

10. Processing Timelines

  • Return requests must be submitted within 14 days of delivery
  • Approved returns should be shipped within 7 days
  • Refunds are processed within 14 business days after inspection

11. Your Rights

This policy is provided in accordance with applicable U.S. consumer protection laws and does not limit any rights you may have under state or federal law.

12. Questions

For additional support:

  • Visit our FAQ page
  • Contact our Customer Care team at support@accessiblehomeco.com or
  • call (803) 618-0995

Accessible Home Co
6650 Rivers Ave. Ste 100, Charleston, SC 29406
support@accessiblehomeco.com
(803) 618-0995